1. Introduction

Kerry Piper respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request product information, purchase or enquire about our products, apply to become a customer, supplier or distributor, interact with our sales or support teams, or otherwise do business with us.

  1. Responsible Party

For purposes of POPIA, Kerry Piper is the responsible party for the personal information that it processes.

Our Information Officer is responsible for encouraging and ensuring compliance with POPIA.

  1. Personal information we collect

Depending on your relationship with us, we may collect and process the following categories of personal information:

3.1 Website visitors and general enquiries

We may collect:

  • your name and surname;
  • company name;
  • email address;
  • telephone or mobile number;
  • country, province, city or delivery area;
  • enquiry details submitted through our website, email, telephone, social media or other communication channels;
  • website usage information, including cookies, device information, browser type, IP address and pages visited.

 

 

3.2 Customers, prospective customers and distributors

We may collect:

  • names and contact details of business owners, directors, employees, buyers, representatives and authorized contacts;
  • company registration details, VAT details and trading information;
  • billing, delivery and payment information;
  • order history, quotes, invoices and account information;
  • product preferences, formulation requirements, packaging requirements and delivery instructions;
  • export, logistics, customs, regulatory or certification information where applicable;
  • communications with our sales, accounts, logistics and support teams;
  • credit application information, where credit terms are requested.

3.3 Suppliers, manufacturers, contractors and service providers

We may collect:

  • contact details of representatives and authorized persons;
  • company information, registration documents, tax details, banking details and payment information;
  • supplier onboarding information;
  • product, quality, food safety, batch, traceability, specification and certification information;
  • delivery, logistics and operational information;
  • contractual and compliance-related information.

3.4 Nutritional supplement customers and enquiries

Where you enquire about or purchase nutritional supplement products, we may collect:

  • contact and delivery details;
  • order and payment information;
  • product preferences;
  • information that you voluntarily provide about your fitness, lifestyle, dietary preferences, allergies or product needs.

We do not require you to provide health information unless it is necessary for your enquiry or voluntarily provided by you. Where information about health, allergies or dietary requirements is provided, we will treat it with appropriate care and only use it for the purpose for which it was provided.

3.5 Job applicants

If you apply for employment, we may collect:

  • your CV and employment history;
  • identity and contact details;
  • qualifications, references and background information;
  • information obtained during interviews, assessments or recruitment checks;
  • any other information that you provide as part of the recruitment process.
  1. How we collect personal information

We may collect personal information directly from you when you:

  • visit or use our website;
  • complete a contact or enquiry form;
  • contact us by email, telephone, WhatsApp, social media or other communication channels;
  • request a quote or product information;
  • place an order;
  • open an account or apply for credit terms;
  • enter into a contract with us;
  • provide delivery, export, customs or product-related information;
  • apply for employment;
  • attend meetings, events, demonstrations or product discussions with us.

We may also collect personal information from third parties, including:

  • your employer or company;
  • customers, suppliers, distributors, retailers or logistics partners;
  • credit bureaus or credit reference agencies, where legally permitted;
  • public registers and official databases;
  • regulators, industry bodies, customs authorities or certification bodies;
  • social media platforms or publicly available sources, where relevant and lawful.
  1. Why we process personal information

We process personal information for lawful and legitimate business purposes, including to:

  • respond to enquiries;
  • provide quotes, product information and support;
  • process orders and payments;
  • manufacture, package, supply, distribute and export products;
  • manage customer, supplier, distributor and service provider relationships;
  • deliver products and manage logistics;
  • manage food safety, quality control, batch traceability, product recalls and complaints;
  • comply with labelling, customs, export, tax, accounting, audit and other legal requirements;
  • assess and manage credit risk, where credit terms are requested;
  • administer contracts and commercial arrangements;
  • send relevant business communications and product updates;
  • market our products and services, where permitted by law;
  • manage website functionality, security and analytics;
  • recruit employees and contractors;
  • protect our rights, property, staff, customers and business operations;
  • detect and prevent fraud, unlawful activity or misuse of our systems;
  • comply with POPIA, PAIA and other applicable laws.

 

  1. Legal basis for processing

We will only process personal information where POPIA allows us to do so. This may include processing:

  • with your consent;
  • where processing is necessary to conclude or perform a contract with you;
  • where processing is required by law;
  • where processing protects a legitimate interest of you, Kerry Piper or a third party;
  • where processing is necessary for the proper performance of a public law duty, where applicable.

Where we rely on consent, you may withdraw your consent at any time, subject to legal or contractual limitations.

  1. Direct marketing

We may send you marketing communications about our products, services, promotions, new ranges, product updates, food-processing solutions, commodities, equipment or nutritional supplement offerings.

We will only send electronic direct marketing where permitted by law, including where:

  • you have consented to receive marketing;
  • you are an existing customer and the marketing relates to similar products or services; or
  • another lawful basis applies.

You may opt out of marketing communications at any time by using the unsubscribe option, replying to the message, or contacting us at info@kerrypiper.co.za.

We will not sell your personal information to third parties for their own marketing purposes.

  1. Cookies and website technologies

Our website may use cookies and similar technologies to:

  • operate and secure the website;
  • remember certain user preferences;
  • understand how visitors use the website;
  • improve the website and user experience;
  • assist with marketing, analytics or performance measurement.

You can usually control cookies through your browser settings. If you disable certain cookies, parts of the website may not function properly.

Where required, we will request your consent before using non-essential cookies.

  1. Sharing of personal information

We may share personal information with third parties where necessary for lawful business purposes, including with:

  • courier, freight, warehousing and logistics providers;
  • export, import, customs and clearing agents;
  • payment service providers and banks;
  • accountants, auditors, insurers, legal advisers and professional consultants;
  • IT, hosting, website, email, cloud, cybersecurity and software providers;
  • credit bureaus or credit risk service providers, where applicable;
  • product testing, certification, food safety, quality assurance or regulatory service providers;
  • retailers, distributors, customers or suppliers where required to fulfil orders or contracts;
  • regulators, law enforcement bodies, courts, government departments or other authorities where required by law.

We require service providers who process personal information on our behalf to use appropriate safeguards and to process personal information only in accordance with our instructions and applicable law.

  1. Cross-border transfers

Because Kerry Piper may export products and work with international customers, suppliers, distributors, logistics providers or service providers, personal information may be transferred outside South Africa.

Where we transfer personal information outside South Africa, we will take reasonable steps to ensure that the recipient is subject to appropriate privacy and security safeguards, or that another lawful basis for the transfer exists under POPIA.

  1. Security of personal information

We take reasonable and appropriate technical and organizational measures to protect personal information against loss, damage, unauthorized access, unlawful processing, disclosure, alteration or destruction.

These measures may include:

  • access controls;
  • password protection;
  • secure storage of records;
  • confidentiality obligations;
  • staff awareness and training;
  • supplier controls;
  • system security measures;
  • backup and recovery processes;
  • incident response procedures.

No system is completely secure. If we become aware of a security compromise involving your personal information, we will take reasonable steps to investigate, contain and remediate the incident and, where legally required, notify affected persons and the Information Regulator.

  1. Retention of personal information

We will only keep personal information for as long as necessary for the purpose for which it was collected or as required by law.

Retention periods may depend on:

  • legal, tax, accounting, audit or customs requirements;
  • contractual obligations;
  • food safety, batch traceability, recall and quality assurance requirements;
  • dispute resolution or claims management;
  • operational and business recordkeeping needs;
  • whether the information is still required for the relationship between you and Kerry Piper.

When personal information is no longer required, we will securely delete, destroy or de-identify it where reasonably possible.

  1. Your POPIA rights

Subject to POPIA and other applicable laws, you have the right to:

  • ask what personal information we hold about you;
  • request access to your personal information;
  • ask us to correct or update inaccurate, irrelevant, excessive, outdated, incomplete or misleading personal information;
  • ask us to delete or destroy personal information where we are no longer authorized to retain it;
  • object to the processing of your personal information in certain circumstances;
  • withdraw consent where processing is based on consent;
  • object to direct marketing;
  • lodge a complaint with us or with the Information Regulator.

To exercise these rights, please contact us at info@kerrypiper.co.za

We may need to verify your identity before responding to your request. We may also ask for additional information to help us locate the relevant records or personal information.

  1. Children’s personal information

Our website and products are not primarily directed at children. We do not knowingly collect personal information from children without the consent of a competent person, unless permitted by law.

If we become aware that we have collected personal information of a child without the required consent or lawful basis, we will take reasonable steps to delete or appropriately manage that information.

  1. Third-party websites and social media

Our website may contain links to third-party websites, platforms or social media pages. We are not responsible for the privacy practices, content or security of third-party websites or platforms.

You should review the privacy policies of any third-party websites or platforms that you visit.

  1. Accuracy of personal information

We take reasonable steps to ensure that personal information is accurate, complete and up to date where necessary for the purpose for which it is processed.

You are responsible for notifying us if your personal information changes or if any information we hold about you is inaccurate.